Return & Refund Policy

At Our Store, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we offer a straightforward return and refund process.

Returns:

• Eligibility: You may return most items within 30 days of receipt for a full refund or exchange. To be eligible for a return, items must be unused, in their original packaging, and include all tags and accessories.
• Non-returnable Items: Certain items, such as personalized products or hygiene-related items (e.g., pacifiers, bottles), cannot be returned for safety and hygiene reasons.

Return Process:

1. Contact Us: To initiate a return, please contact our customer service team at [yourstoreemail@example.com] or call us at +[Your Phone Number].
2. Return Authorization: We will provide you with a return authorization and instructions on how to send your item back.
3. Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. In that case, we will cover the shipping costs.

Refunds:

• Processing Time: Once we receive your returned item, we will inspect it and process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.
• Notification: You will receive an email notification once your return has been processed.

Exchanges:

If you would like to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.

Questions or Concerns?

If you have any questions about our return and refund policy, please feel free to reach out to us at [yourstoreemail@example.com] or call +[Your Phone Number]. We’re here to help!

Thank you for shopping with Our Store!